Jewel Training News

posticon TEAM WALK ON

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Four of the Jewel Team (Louise, Kyle, Jenny and Sue) are taking part in the Thames Path 50km Challenge on Saturday the 9th September. Our chosen charity is the Riding for the Disabled (RDA) Wantage Group. We have all seen first hand the splendid work the charity do, through their work for Louise’s daughter Lilia.

RDA Wantage Group provides riding lessons for disabled children and adults.

“My daughter Lilia has dyspraxia and complex learning difficulties: she has been riding with the RDA for about 3 years. The difference this has made to her is massive! Not only does it provide physiotherapy but it gives her confidence, self-esteem and most of all she loves it! Lilia loves riding and she smiles the whole time. She has also been lucky enough to compete in some pony shows through her RDA group.

The money that you are donating will go towards providing the actual lessons i.e. the hire of the ponies and riding stables. It also buys specialist riding equipment and enable children like Lilia to compete in pony shows.

I have seen first hand the impact that this has had on my very special and beautiful little girl and also us as a family. THANK YOU RDA WANTAGE GROUP.

Any sponsorship would be gratefully appreciated to help us support this wonderful charity. Our sponsorship page can be found at http://uk.virginmoneygiving.com/team/TeamWalkOn

posticon Jewel Training Award Nomination

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Jewel Training is proud to announce that we have been shortlisted as one of the three finalists in the Training Provider category at the Oxfordshire Apprenticeship Awards. The winners will be announced at the awards ceremony at Marlborough School on Wednesday 8th March.

posticon Are you Tuned into the Right Frequency?

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Are you remembering to broadcast to your customers on WII FM?

The key to successful customer service is remembering your customers are focused on ‘What’s In It For Me?‘. Organisations and their representatives need to put themselves in their customer’s shoes and think “what does this customer really want?”

In business we realise the importance of having rules and procedures – these are like a life raft that staff can cling to knowing they are doing the right thing. But sometimes the right thing is… oh so much the wrong thing!

Those of us not tied up in the customer’s plight or the employee’s angst can fall around with laughter at the stories we hear. My recent favourite was the customer who requested a bigger recycling bin as her family was larger – not an unreasonable request? However, she was advised no larger bin was possible, no extra bags would be collected and she would need to take her ‘extra’ recycling to the recycling centre. The customer had no car and the helpful customer service representative suggested she could use public transport. The incredulous customer asked, “Do you really expect me to take my recycling bags of rubbish, along with my baby and toddler, on two buses, a four hour round trip every two weeks – and that’s without stopping if they need feeding?” Hilariously the reply came “Yes”.

This type of incident is more common than you probably think – another recent story we were told was – how tweeting a business’s opening hours took three days to tweet as the employee with the idea only had the authority to re-tweet! Think of the lost potential revenue!

Following rules and procedures doesn’t always fit in with WII FM – so we need to challenge ourselves and organisations to generate solutions that actually make our business more successful and more popular with our customers.

Jewel Training & Development helps real people in diverse industries and environments to focus on improving their customer service skills and give them and their organisations tools to identify areas for improvement. We can provide a range of courses and qualifications to meet your needs. We love to watch organisations improve and the self-esteem of individuals increase as we help deliver excellence in Customer Service. Last week we were told by one of our Customer Service NVQ clients, “I now feel positive and enlightened.”