admin, Author at Jewel Training and Development

We’ve all had them. The weak performance appraisal. The one where it becomes a tick box exercise, a meeting to

4 Key Steps for the New Manager

Preparing for your new management role is fundamental to your success. Brilliant managers practice great management skills, and engage a

More managers today are facing a new team dynamic to navigate – that of the hybrid working team. Not a

Great businesses have a great Customer Service Culture. Customer Service is not a ‘tick in the box’ on a to

It has been a challenging year for everyone, businesses especially. Innovation could be the answer you are looking for. We

Uncertainty has certainly become prominent in our lives thanks to Covid-19. This pandemic has forced us into new ways of

How a cultural shift to Business Improvement saved 5000 hours of non-value added work and streamlined processes. Why did we

Square Peg in a Round Hole You are a new manager and you’re just not feeling it and nor is

For those of us old enough to remember, and fortunate enough to have worked in a larger organisation that had

We all face challenges in running a business, and the challenges you face as a small business will naturally differ