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Programme Overview

The Level 2 ILM Leadership and Team Skills Qualifications are ideal for those starting out in their management career. Whether new to the role of Team Leader / Supervisor, or aspiring to develop leadership skills for promotion, the ILM Level 2 Qualifications are the natural first step, providing foundational leadership and management skills and knowledge.

There are no formal entry requirements for these qualifications, however learners are expected to be working in an environment where they can apply the skills immediately to gain the full learning.


The Level 2 Leadership and Team Skills Qualifications will take 30 – 130 hours to complete, depending on which qualification courses you choose.

To gain these qualifications we recommend the following:

Award: A concise qualification requiring 3 credit points, which equates to 2-3 courses.

Certificate: A broader qualification requiring 13 credit points, which equates to 5-7 courses.

Choosing your qualification and associated courses will be discussed with us upon booking.

Assessment & Certification

Practical work based written assignments, for each course, form the formal assessment for these qualifications.

Certification is granted upon completion of the full guided hours for the chosen units and completing and passing each unit assignment.

Upon successful completion of the qualification you will be awarded with a digital badge, an e-certificate and a physical certificate from City & Guilds ILM.

The management and leadership training that Jewel provided for me during my time at GTI was invaluable. As an inexperienced manager at the time, it really helped me to understand the key principles of effective management and think about the sort of leader I wanted to be. I am still applying these learnings now, several years later when managing a large team.
J. Armstrong, Head of Strategic Marketing and Communications

Level 2 Qualification Courses

Your programme content will be discussed with you as part of our onboarding process to make sure the courses you select meet your desired outcomes.

Course Title

Web link

Business Improvement Techniques (267) LEARN MORE
Developing the Work Team (253) LEARN MORE
Developing Yourself as a Team Leader (250) LEARN MORE
Diversity in the Workplace (261) LEARN MORE
Enterprise Awareness (270) LEARN MORE
Leading your Work Team (268) LEARN MORE
Managing Yourself (269) LEARN MORE
Meeting Customer Needs (255) LEARN MORE
Planning an Monitoring Work (252) LEARN MORE
Understanding Change in the Workplace (259) LEARN MORE
Understanding Sales in the Workplace (279) LEARN MORE
Workplace Communication (265) LEARN MORE
Providing Quality to Customers (257) LEARN MORE

Additional Learning Support

In addition to the excellent content on the e-learning platform, you will have:

  • Jewel support to select the right qualification and modules to meet your specific development needs
  • Jewel tutor support throughout the course to help you with application of learning and completion of assignments. 
  • 12-month membership to the Institute of Leadership & Management which has a wealth of additional resources.