Tel: +44 (0)7803 015527 | julie.johns@jewel-training.co.uk

I don’t know about you, but when I think about learning something new I get excited. I think about what Read more
Anger in the workplace is not unusual. We can all encounter situations that produce anger in us. Who hasn’t experienced Read more
What are you focusing on? We know managing stress can be difficult.  But have you ever considered that you may Read more
Performance Appraisals - A Beginners Guide
We've all had them.  The weak performance appraisal. The one where it becomes a tick box exercise, a meeting to Read more
New Manager, 4 key steps
Preparing for your new management role is fundamental to your success. Brilliant managers practice great management skills, and engage a Read more
More managers today are facing a new team dynamic to navigate - that of the hybrid working team.   Not a Read more
Great businesses have a great Customer Service Culture. Customer Service is not a 'tick in the box' on a to Read more
Image of leaf in a lightbulb to symbolise innovation
It has been a challenging year for everyone, businesses especially.  Innovation could be the answer you are looking for. We Read more
Uncertainty has certainly become prominent in our lives thanks to Covid-19.  This pandemic has forced us into new ways of Read more
A Case Study in Business Improvement
How a cultural shift to Business Improvement saved 5000 hours of non-value added work and streamlined processes. Why did we Read more